12baje Privacy Policy — How Your Data Is Protected

1 Introduction

12baje (https://12baje.click) is an online betting and gaming platform serving users in Bangladesh. We believe that every member's personal data belongs to them, and it is our responsibility to keep it protected.

This Privacy Policy ("Policy") explains how 12baje collects your personal information, why it is collected, how it is used, and how it is kept secure. This Policy applies to the 12baje website, mobile app, and all related services.

By using the 12baje platform, you are considered to have read and accepted this Privacy Policy. If you have any objection to any part of this policy, please refrain from using the platform and reach out to our support team.

2 What Information Is Collected

12baje only collects information that is necessary to operate the platform and deliver the best experience to our members. A detailed breakdown by category is provided below.

12baje does not collect any personal information beyond what is listed above. We will never ask for your health information, religious identity, or political views.

3 How We Collect Information

12baje collects information through several methods. It is our policy to maintain full transparency about each of them.

Directly Provided Information

• Information you provide when filling out the registration form.
• Documents uploaded during account verification.
• Financial information provided during payment processing.
• Information provided when contacting our support team.

Automatically Collected Information

• Browsing behavior collected through cookies and similar tracking technologies.
• Information recorded in log files during each visit to the platform.
• Device-related information collected when using the mobile app.

4 Purpose of Data Use

12baje uses the information we collect for the specific purposes outlined below. Each purpose is directly tied to improving our service and protecting your security.

• Account Management: For registration, login, password reset, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Regulatory Compliance: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.
• Service Improvement: Analyzing user behavior to improve the platform experience.
• Contact: To send important updates, promotional offers, and support-related messages.
• Responsible Gaming: To monitor gaming behavior and offer assistance when needed.

12baje never shares your information with third parties for advertising purposes. Your email or phone number may be used for our internal marketing communications only, and you can opt out at any time.

5 Information Sharing & Disclosure

12baje takes great care when it comes to sharing your personal information with third parties. The limited circumstances under which data may be shared are outlined below.

Permitted Sharing

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to process transactions.
• Legal Authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• Security Services: Limited data may be shared with specialized security providers for fraud detection and prevention purposes.
• Business Succession: In the event of a merger or acquisition, your data may be transferred to the new entity; however, this policy will remain in effect.

6 Cookies & Tracking

12baje uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

Cookie Types

• Essential Cookies: These are essential for the platform to function properly — maintaining login sessions, verifying security. Without these cookies, the platform cannot be used.
• Functional Cookies: These cookies are used to remember your preferences — such as language selection and theme choice.
• Analytics Cookies: Helps us understand how the platform is being used and improve our services. This data is kept anonymous.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can disable cookies through your browser settings at any time. Please note that disabling essential cookies may limit certain features of the platform.

7 Data Retention

12baje retains your information only for as long as necessary. Once it is no longer needed, it is securely deleted.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, financial transaction records may be retained for up to 5 years as required by legal obligations.
• Personal Information: Unless required by law, personally identifiable information is deleted within 90 days of account closure.
• Log Files: Server logs are automatically deleted within 30 to 90 days.

All stored data is kept on secure, encrypted servers. Only authorized personnel can access this information, and only on a need-to-know basis.

8 Your Rights

As a 12baje member, you have several important rights over your own data. We fully support and uphold all of these rights.

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can restrict how your information is used for specific purposes.
• Right to Portability: You may request a copy of your information in a readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS messages at any time.

9 Children's Privacy

12baje services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• If it is found that information from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.
• If you believe your child is using 12baje, please notify us immediately.

10 Security Measures

12baje uses industry-leading security standards to keep your data safe. Our security framework operates on multiple layers.

• Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication (2FA): An added layer of security when logging in to your account.
• Firewall: An advanced firewall system blocks unauthorized access.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Staff Training: Staff receive regular training on data protection.
• Data Backup: Regular backups minimize the risk of data loss.

11 Policy Updates

12baje may update this Privacy Policy from time to time. If changes are made, we will notify you in the following ways.

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A notification may be displayed when you log in to the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

To view previous versions of this policy, please contact support. We are committed to maintaining transparency around any changes we make.

12 Contact

Contact us for any questions, concerns, or requests regarding this Privacy Policy.

• Email: support@12baje.click
• Live Chat: Live chat is available from any page on the platform, with an average response time of 3 minutes.
• Help Center: Help Center You'll find detailed answers to common questions on this page.